Return policy

RETURNS / EXCHANGES / REFUNDS

Considering the nature of the product, no return will be accepted.  Returns, exchanges and/or refunds are only applicable if there is an error in the order or you have received a defective product (a picture will be requested as proof).  Aucune annulation de commande ni remboursement ne seront accordé, si vous n’êtes pas satisfait de votre produit, pour toutes questions, demandes ou informations additionnelles, nous vous invitons à communiquer avec nous en utilisant la section « nous joindre » du site web www.barbexpellets.com

CHANGES TO INFORMATION ON OUR WEBSITE

Dates of the current offers, prices and availability of goods on the website may be changed without notice. Once your order is processed, you will receive an order confirmation with the date of receipt of your order, the availability and the price of each article ordered. From time-to-time, we may have to cancel an order placed through our website if, for example, the merchandise ordered unexpectedly becomes unavailable for shipment.

While we try as hard as possible to meet your needs, we reserve the right to revise any price or inaccurate description and to cancel or refuse any order with an inaccurate price or description. These corrections can be made even after the acceptance of an order.

SALES TAX

In Canada, BARBEX collects sales tax for products ordered on this website.  The rate of sales tax that will apply to an order is dependent on the delivery address of the order.